Talkdesk, founded in 2011, develops a cloud-native platform for Customer Experience Automation (CXA). The company's technology combines generative AI with real-time data orchestration to automate customer journey workflows and provide intelligent tools for contact center agents. Its technical work spans artificial intelligence, generative AI, real-time data orchestration, and workflow automation within the customer experience and contact center industries.
The company operates globally across 18 countries, with offices in San Francisco, London, Porto, and Coimbra. Its stated culture emphasizes collaboration, inclusion, empathy, trust, transparency, and autonomy, alongside the stability associated with its position as a global leader in its sector.
