Zendesk is a cloud-based customer service platform founded in 2007 to simplify support operations. Its core product is designed to help businesses and their agents manage customer interactions, incorporating artificial intelligence and workflow automation. The platform processes millions of conversations daily and is used by over 100,000 companies globally.
The company's technical work spans cloud computing, AI, and workflow automation. Its platform features AI agents and intelligent workflows aimed at accelerating issue resolution. Zendesk maintains offices in San Francisco, USA, and Copenhagen, Denmark.
