Level AI builds AI-native software for contact centers, aiming to convert them from cost centers into sources of strategic intelligence. The company's platform is designed to process 100% of customer interactions in real time using proprietary, domain-specific AI models. This approach enables the automation of quality management tasks, the generation of analytics on customer experience (CX), and provides live assistance to agents during interactions.
The company's technical work centers on real-time interaction processing, quality management automation, CX intelligence analytics, and live agent assistance. Its platform serves enterprises operating contact centers. Reported outcomes from using the system include a 25% increase in customer satisfaction, a 45% boost in agent satisfaction, and a 90% reduction in time spent on QA monitoring.
