NICE, founded in 1986, builds cloud-native software designed to transform customer experience in contact centers. Its core offering is the CXone platform, which combines AI-powered automation with tools to augment human agents. The company's Enlighten AI is purpose-built for customer experience, aiming to enable proactive and intelligent interactions. NICE has been recognized as a Gartner Magic Quadrant Leader for Contact Center as a Service for 11 consecutive years.
The company's technology serves clients across multiple sectors, including financial services, healthcare, retail, and government. Its global operations focus on technical domains such as cloud-native platforms and contact center as a service (CCaaS). A stated cultural principle is that technology should serve people, not replace them.
