Fixify is an AI-native IT automation platform founded in 2023, aimed at transforming IT help desk operations. The company's platform automates an estimated 75% of Tier 1 IT requests across more than 40 common use cases. It employs a hybrid model, combining AI-driven automation with human expertise to handle tasks. The system, known as AI Sidekicks, operates within existing communication channels like Slack, Teams, email, and ITSM tools, building and executing workflows based on customer-specific playbooks.
The company has raised $32 million in total funding, including a $25 million Series A round. Its team brings over 95 years of combined cybersecurity experience, reflecting a security-first approach. The platform is designed to comply with standards such as SOC 2 and HIPAA. Technical domains include artificial intelligence, IT automation, and cybersecurity, serving the enterprise IT and IT help desk sectors.
Fixify is headquartered in Arlington, Virginia, with an additional presence in Ireland. The company describes its culture as curious and mission-driven, focusing on using technology to free IT teams for higher-value work. By automating routine support tasks, the platform aims to help IT professionals reconnect with their core technical crafts.
